![]() ![]() We have been successful in training our team members to provide exceptional service, and the result has been record visitation from Southern Californians and a tremendous flow of positive feedback from our guests,” Bembenek said. “The key to our high guest loyalty continues to be our training and commitment to customer service. But the focus is on the people who play the games, according to Bill Bembenek, Pala’s chief executive officer. The high-limit room allows bets up to $5,000. Each of its 14 treatment rooms offers the option of outdoor treatments on an adjoining patio.Ĭlaim to fame: Nestled in the Palomar Mountains in northern San Diego County, Pala offers a gaming floor with more than 500 progressiv slot machines in addition to video poker and video keno. Pala Spa is a 10,000-square-foot oasis featuring bamboo floors, mosaic tile, wood accents and water fountains. Pala Spa in June was voted one of the top 100 spa facilities in the country, according to spaAWARDS.It has a custom surround-sound chair and five songs with its progressive jackpot. Don’t miss the Michael Jackson King of Pop slot machine, exclusive to Pala.It underwent a $100 million renovation in 2010. ![]()
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